Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms. 

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered. By registering on our website, you confirm that you are over 18 years of age. Persons under this age will need to provide a parents email address for use of this website.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Acceptance of your order

1.16 Your order is an offer to buy from us. Nothing that we do or say will amount to acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we reserve the right to decline to supply the goods to you without giving any reason. 

1.17 If we do not have all of the goods you order in stock, we may offer you alternatives. If this happens you may:


1.18 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.19 Please allow for up to 7 working days for delivery following the dispatch of your order.

Cancellations, returns and refunds

1.20 All consumer customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. Please note, however, that this right of cancellation does not extend to business customers. Business customers are not entitled to the same rights of return or cancellation as consumer customers. This means that business customers cannot return items simply because of a mistaken order or change of mind. It is important for business customers to ensure accuracy in their ordering process, as returns based on errors or changes in preference will not be accommodated under the same terms provided to consumer customers.

1.21 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.22 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.23 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.24 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. All items incur a restocking charge of £20.

1.25 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.26 You will not have any right to cancel an order for the supply of any of the following goods:

(a) the supply of goods that are made to the customer's specification or are clearly personalised.

(b) the goods are made to measure as requested by the customer.

(c) Bomber bits and other sweet iron bits from other manufacturers can not be returned for a full refund due to the nature of the product, unless they are in an 'as new' condition and have not been in the horses mouth for biosecurity and damage reasons.

(d) All horse and pony bits should be returned in new condition in the original packaging with the point of sale tags still in place / attached ready for immediate re-sale.  A restocking charge of £30.00 will apply for Horse and Pony bits returned that do meet these requirements, or where signs or use are evident even if the point of sale tags are still attached.

(e) The sale of horse and pony bits involving the use of plastic, thermoplastic, or rubber in their design and construction carries a risk of damage following their use due to the nature of such use, due to possible contact with the horses teeth, or damage through a form of wear/ impact or other misuse. Saddlemasters cannot be held liable for such instances of damage and purchasers must rely on any manufacturers warranty available.

1.27 In addition you will lose your right to cancel if you:

(a) unseal goods making them not suitable for return if they are unsealed, due to health protection or hygiene reasons.

1.28  You will be unable to return an item if the item has been worn, returned without the original packaging, and in the case of leather goods the item should be returned as supplied, untreated with any additional leather protective products, oils or chemicals). 

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.